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Performance Management needs to stop being a once-off event



Posted: 12 February 2019

SALGA successfully held its 2nd Annual Local Government Performance Management Seminar under the theme, “Performance for Impact: Meaningful Indicators for Service Delivery and Citizen Expectations.”

In the era of the 4th Industrial Revolution, it is essential that municipalities look at technologies such as Cloud Computing to accelerate municipal services. Cloud Computing has the power to change how municipalities service communities as “it saves costs, has generic benefits, efficient at reducing public resources, is key in times of stagnant economy and reduced government spending, thus it stimulates e-government,” explains Siyabonga Madyibi, Microsoft (SA) Executive Director of Legal and Corporate Affairs.

However, despite these benefits, the government is lagging behind in implementation, since 2017 the public sector cloud spend has remained at 4%. There is mistrust with the following issues: data sovereignty; data security; privacy and control; compliance and governance, transparency; and skills.

Madyibi suggests that municipalities establish a dedicated Cloud Champion; implement and enforce open and interoperable standards to government sector procurement; improve the quality and availability of broadband infrastructure; thus, develop and implement a cloud computing policy framework for the South African public sector.

Moreover, municipalities need to ensure that employees are motivated and recognised through behaviour change programmes as they result in “trust between employee and employer; staff take greater pride in their work, are fully accountable, thus, there is incremental, sustainable improvements in key service delivery metrics,” supports Paul Lange, WOW Marketing CEO.

Motivated and recognised employees deliver high performance. Therefore, employees can be recognised formally (through salary increases, promotions, and increased responsibilities), or informally through recognition and reward programmes.

Consequently, performance management needs to stop being a once-off event, the notion of feedback needs to be constant and a continuous discussion. For millennials, work has to be meaningful as 'purpose' is very important, therefore, new performances management systems need to be in line with the expectations of the employee.

“We are moving away from the notion of workforces to work faces,” says Olive Chauke, GrowthPoint Properties Executive Director for HR, therefore, managing people who are not under our thumbs has become challenging. Nonetheless, there is an opportunity to apply mobile workforces to create employment.

In achieving the above, the seminar will continue assisting municipalities through the SALGA Centre for Leadership and Governance to develop a standardised approach to planning, thus, developing a KPI Library. A structured political leadership conversation needs to be pursued to improve the knowledge and understanding of their oversight role and cascading of the IDP to the individual scorecard. Furthermore, SALGA will continue playing an active role to improve performance culture in municipalities.
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